At Ezra Spaces, we are committed to providing timely and reliable delivery of your home decor products. Below is an outline of our shipping process, delivery times, and related terms.
1. Order Processing Time
- Order Confirmation: Once you place an order on our website, we will send you an order confirmation email. Please note that order processing typically takes 1-2 business days. This includes verifying the details of your order, packaging, and preparing it for delivery.
- Delivery Time: After processing, the estimated delivery time is 3-7 business days from the order confirmation date, depending on your location.
2. Shipping Areas
- Please ensure that your delivery address is correct and complete to avoid delays in shipping.
3. Delivery Method
- All deliveries are made through our trusted delivery partners. We only offer cash-on-delivery (COD) as the payment method, meaning payment is due at the time of delivery in cash.
- Failed Delivery: If the customer is unavailable to receive the package, or if payment is not made at the time of delivery, the order will be canceled, and the product will be returned.
4. Shipping Charges
- Shipping Fees: Shipping charges are determined based on your delivery address and will be displayed at checkout before you confirm your order.
- Free Shipping: We may offer promotions such as free shipping for orders over a certain amount or within specific regions. Please refer to our current promotional offers for more details.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number (if applicable) to track the status of your delivery. You can also contact our customer service team for updates on your order.
6. Address Verification
- Before shipping, we will verify your delivery address. If there are any issues or discrepancies with your address, we will contact you to confirm the details. Please make sure your address is accurate at the time of order.
7. Delivery Issues
- If you encounter any delivery issues such as delayed shipment, damaged goods, or incorrect orders, please contact us within 7 days of receiving your order. We will investigate the issue and work to resolve it as quickly as possible.
8. Contact Us
If you have any questions or concerns about our shipping policy or the status of your order, please contact us:
[email protected]