At Ezra Spaces, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following return and refund policy. Please read it carefully to understand the process.
1. Return Policy
We accept returns for items under the following conditions:
- Eligibility for Return: You can return products within 7 days from the date of delivery if the product is damaged, defective, or incorrect (wrong item or size). To be eligible for a return, the product must be unused and in its original packaging.
- Non-Returnable Items: The following products cannot be returned:
- Customized or personalized items.
- Items that have been opened or used and are no longer in their original condition.
- Products that are clearly marked as non-returnable on the product page.
- Return Process: To initiate a return, please contact us within 7 days of receiving your order. You must provide your order number, a description of the issue, and, if possible, a photo of the damaged or incorrect product.
- Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect product).
2. Refund Policy
- Refund Process: As we offer cash-on-delivery (COD) as the only payment method, refunds will be processed in cash during the return pickup or delivery of the replacement item.
- Refund Timing: Once we have received the returned product and confirmed its condition, your refund will be processed. The return process typically takes 7-10 business days from the time the return is initiated.
3. Exchange Policy
If you wish to exchange a product (e.g., for a different size or color), please follow the return process outlined above. Once the returned item is received and processed, we will send the exchanged product based on availability. If an exchange is not possible, we will offer a refund as per the terms outlined.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately with photographic evidence of the damage or defect. We will either send you a replacement at no additional cost or issue a refund, depending on the circumstances and product availability.
5. Contact Us
If you have any questions about our Return and Refund Policy, please feel free to contact us:
[email protected]