Terms & Conditions

Terms and Conditions

Welcome to Ezra Spaces! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before making a purchase.

1. General Information

Ezra Spaces is an online retailer offering home decor products. We provide a cash-on-delivery (COD) payment option for your convenience. By purchasing from our website, you acknowledge and agree to these terms and conditions.

2. Order Acceptance and Confirmation

  • Order Placement: When you place an order on our website, you are making an offer to purchase the products listed in your order.
  • Order Confirmation: Once you complete the checkout process, we will send you an order confirmation email. This does not guarantee that the order will be accepted. We reserve the right to cancel or reject any order at our discretion.
  • Order Fulfillment: Upon acceptance of your order, we will process and ship the products to the address you provided. We strive to ensure prompt delivery but cannot guarantee exact delivery times.

3. Payment Terms

We accept cash-on-delivery (COD) as the only payment method. This means that payment is due at the time of delivery in cash, and no other forms of payment (such as credit or debit cards) are accepted on our website.

  • Cash Payment: You are required to have the exact amount of cash ready for payment at the time of delivery. Our delivery personnel will not carry change.
  • Failed Payment: If the payment is not made at the time of delivery, the order will not be fulfilled, and the products will be returned.

4. Pricing and Availability

  • Product Pricing: All prices are listed in the local currency and include applicable taxes. Prices may be subject to change without notice.
  • Product Availability: We make every effort to ensure that the products listed on our website are available for purchase. However, product availability is subject to change without notice, and we cannot guarantee that all items will be in stock at the time of purchase.

5. Shipping and Delivery

  • Delivery Areas: We offer delivery. Delivery charges may apply depending on the location.
  • Delivery Time: Delivery times vary depending on the location and availability of products. We will make every effort to deliver your order within the estimated time frame, but delays may occur.
  • Failed Delivery: If a delivery attempt is unsuccessful due to your absence or refusal to accept the order, the product will be returned, and you may be subject to additional charges.

6. Returns and Exchanges

  • Return Policy: We accept returns within 6 days of delivery only if the product is damaged, defective, or incorrect. To initiate a return, please contact us 
  • Exchange Policy: Exchanges are only allowed if the product is faulty or incorrect. We will send a replacement item at no additional cost.
  • Non-returnable Items: Due to hygiene and safety reasons, certain products may not be eligible for return or exchange. Please check the product description for specific information.

7. Privacy and Data Protection

We take your privacy seriously and will only use your personal information as described in our Privacy Policy. We do not store any payment information as payments are made directly to the delivery personnel at the time of delivery.

8. Limitation of Liability

  • Product Quality: We strive to ensure the quality of all products. However, we do not guarantee that the products will meet your specific expectations.
  • Force Majeure: We are not liable for any delay or failure to perform due to causes beyond our control, such as natural disasters, government actions, or strikes.

9. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting the revised version on our website. We encourage you to review this page periodically to stay informed about our policies.

10. Governing Law

These Terms and Conditions are governed by the laws. Any disputes arising from these terms will be resolved under the jurisdiction  courts.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: [email protected]